14-day free trial

Terms and conditions of use and sale

Version 2027-01, in force from 20 October 2026

1. Purpose

These terms govern access to and use of the Fluidify software (the "Service") by the customer company (the "Customer"), as well as the subscription taken out with 7th World Ltd ("Fluidify"). They apply between businesses; the Service is not intended for consumers.

2. The Service

Fluidify is online management software (SaaS) for refrigeration, air conditioning, heating and commercial kitchen companies: CRM and installed equipment, quotes and invoices, service jobs and scheduling, contracts, purchasing and stock, refrigerants and compliance, and a mobile app for technicians.

Each Customer has its own workspace, at the address identifier.fluidify.app, installed on a dedicated virtual server hosted in the European Union. The features and regulatory documents offered are those of the Customer's country (France, Belgium or Switzerland); this country is chosen at sign-up and cannot be changed afterwards.

3. Creating the workspace

Sign-up takes place on fluidify.app. The Customer provides its company number, which is checked against the official register of its country, and the email address of the workspace administrator. The workspace is created after this address has been confirmed and the company has been verified. The person signing up declares that they have the authority to bind the Customer.

4. Free trial

Each new workspace benefits from a 14-day free trial, with every feature and without any payment method. At the end of the trial, the subscription continues if the Customer has added a payment method; otherwise the workspace becomes read-only (clause 8).

5. Prices and invoicing

  • The price is €4.95 per active user per month (CHF 4.95 for a Swiss Customer), with a minimum billing of 5 users.
  • An active user is an account that has not been deactivated. The number of users billed is that of each month.
  • The subscription is monthly with no commitment, payable in advance by card or SEPA Direct Debit, through the payment provider Stripe.
  • 7th World Ltd is not registered for VAT: no VAT is charged. Invoices are available in the Customer's workspace.
  • Fluidify may change its prices by giving the Customer at least 30 days' notice; the Customer may then cancel at no cost.

6. Use of the Service

The Customer designates its users, assigns them permissions and remains responsible for their use of the Service and for the data they enter. It undertakes not to attempt to access other customers' workspaces, not to disrupt the Service and to comply with applicable regulations, in particular those on refrigerants: the documents produced by Fluidify are based on the information entered by the Customer, who remains responsible for its accuracy and for its declarations to the authorities.

7. Data

The Customer remains the owner of the data in its workspace. For the personal data it records there, Fluidify acts as a processor under the data processing agreement, which forms part of these terms.

The Customer may export its data at any time from its workspace. Data is backed up every day, in encrypted form, on a separate server.

8. Non-payment, cancellation and end of the Service

  • The Customer may cancel at any time from its workspace (Settings › Subscription). An administrator's request is confirmed through a link sent to their email address; cancellation takes effect at the end of the current monthly period, after which the workspace becomes read-only for 15 days so that the data can be exported.
  • In the event of non-payment, or at the end of the trial without a payment method, the workspace becomes read-only for 15 days: the data can still be viewed and exported, but can no longer be modified. If the situation is not remedied, the workspace is then closed.
  • After closure, the server is wiped; backups are kept for no more than 12 months and then deleted.
  • Fluidify may suspend a workspace in the event of a serious breach of these terms, after formal notice has remained without effect for 8 days, except in a security-related emergency.

9. Availability and support

Fluidify aims for 99.5% availability per month, excluding planned maintenance announced in advance. Support is provided by email at contact@fluidify.app, on working days. Updates to the Service are included.

10. Liability

Fluidify undertakes to implement the means necessary for the proper operation of the Service (obligation of means). Its liability is limited to direct damage and capped at the amount paid by the Customer over the previous 12 months. Fluidify is not liable for indirect damage (loss of revenue, loss of customers…), nor for the use the Customer makes of the documents produced.

11. Intellectual property

The Service, its code, its trade marks and its content remain the property of 7th World Ltd. The Customer receives a non-exclusive right of use, for its internal needs and for the duration of the subscription.

12. Changes to the terms

Fluidify may amend these terms. Administrators are notified by email at least 30 days before a new version comes into force; the Customer may cancel at no cost before that date.

13. Governing law

These terms are governed by the law of England and Wales. Before taking any action, the parties shall seek an amicable solution. Failing that, the courts of London have jurisdiction.

These terms are offered in French, English and German. In the event of any discrepancy, the French version prevails.

Contact

7th World Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom — contact@fluidify.app