Frequently asked questions
Getting started
How long does it take to get started?
Your workspace is ready a few minutes after you confirm your email address. The setup assistant guides you through: logo, branches, numbering, inviting the team.
Can we bring over our data?
Yes: customers, sites, contacts, equipment, suppliers, stock, cylinders, leak checks and contracts can be imported from a spreadsheet, with a preview and an error report before you confirm.
Which browsers and which phones?
Recent browsers (Chrome, Edge, Firefox, Safari). The mobile app runs on Android 8 and iOS 16 or later.
Where can I find the mobile app?
It is being published on Google Play and the App Store. Technicians sign in with your workspace address and their email.
Refrigerants
Does Fluidify replace the paper register?
Yes: every operation is recorded with its weighings, and your country's official documents are produced automatically.
Does it work with Trackdéchets?
Yes, in France: BSFF forms are created and tracked from Fluidify, using your company's Trackdéchets account.
What happens if a technician's certification has lapsed?
The alert appears on their phone before the operation; they can confirm knowingly, and the office sees the confirmed alert.
Account and data
Where is our data hosted?
On a server dedicated to your company, in a data centre in the European Union, backed up every day.
How does support work?
By email at contact{'@'}fluidify.app, on working days. Target availability is 99.5% per month, excluding planned maintenance.
Can we change the company's country?
No: the country sets the workspace's rules (invoices, VAT, refrigerants). A company in another country opens its own workspace.